Call centers would continue to mushroom in the Asia Pacific region in the next five years due to increasing language skills, low costs and rising internal demand. Countries such as Malaysia, Philippines and Singapore would be driven by the internal demand besides competitive costs and language skills.
Besides U.S and U.K, countries such as Australia, Canada and New Zealand would continue adopting Asian outsourcing markets. Even China would be attracting clients due to its scalability and low costs. In the future you might also see countries such as Korea and Japan outsourcing their work.
Asia is expected to dominate in outsourcing in the next five years and with the economy of the Asian Pacific region progressing, one would see shift towards both domestic and offshoring services.
