China is catching up with in India in the field of outsourcing. The latest achievement for China has been the bagging of a new outsourcing contract of the telecom giant Avaya. As per recent reports the call centre industry in china is expected to grow at 22% this year.
There has been a huge increase in the labor force engaged in the IT outsourcing industry. The total number of people engaged in IT companies and bank hotlines has reached 1, 58,000 this year an increase of 22% from the preceding year. On the other hand the workforce engaged in call centers in India is expected to rise at a rate of 16%.
Major multinationals have shifted their call centers to china to take advantage of the cheap labor. The major multinationals that have shifted to China are HP, Motorola and Dell Inc. Now to make the Chinese call centers competitive delegations are coming to India to learn from them. Guess they will learn from us and then leave us behind.
Via newkerala
