American telephone companies will have a tough time enjoying outsourcing since Federal Communications Commission or FCC has strengthened the outsourcing regulations therefore it would become difficult for the companies to outsource their marketing or customer service functions. Now in case companies would like to release their customer records to a third party they would have to get the permission of the customer before they intend to do so.
Both the parties are bound to suffer since outsourcing was being deployed as a means of bringing down the costs of the companies by giving their customer service functions to third parties. Companies are worried that as a result their overall costs will shot up. They even feel that even this rule will not be able to prevent the leakage of customer data.
It seems FCC is acting tough on the issue of privacy and is taking all measures to achieve it but telecom companies have been left high and dry since they no longer would be able to enjoy the benefits of outsourcing.
Via cellular-news
