A study conducted by Research and Markets states that there is an increased use of outsourcing in the insurance sector because insurers are looking for operational efficiency enhancements along with growth opportunities.
This report was based on interviews conducted with insurers from Asia Pacific, America and EMEA. Now insurers are considering outsourcing as their main strategic choice. It has moved from the position where it was considered a risky strategy. Around hundred in depth interviews were conducted. The study provides an end user insight with regards to planned BPO and attitudes with regard to BPO and offshore sourcing.
