There is good news for IBM. Gartner Inc has rated IBM’s Data Center Outsourcing capabilities as a ‘Strong Positive’ service. Garter states that data center outsourcing is a multilayer or annuity relationship that involves day to day management responsibility for operating server platform. The services include the combination of all or of professional services and product support. IBM data Center Outsourcing Services provides customized outsourcing solutions and help companies by relieving them from the task of managing computer resources. This would help companies focus on their core business.
According to report authors, Richard Matlus and William Maurer:
A strong positive rating is a solid provider of strategic products, services or solutions. They recommend existing customers continue investments, while potential customers should consider the vendor a strong strategic choice. Evaluation criteria included: customer experience, operations (ability to meet goals and commitments, performance measurements and technical support expertise) and product/service capabilities.
