One of the most prominent reasons that can curb down India’s competitive edge on BPO space: Talent shortage. New York Times (reg reqd) reports, top executives from the domain gathered in Mumbai talked about India’s famed low cost skilled English speaking labor may not be able to meet the increasing demand pours in from all over western part of the world.
India’s $23.4 billion outsourcing industry accounts for most of the country’s software and services industry, which makes up nearly 5 percent of gross domestic product. The industry employs 1.2 million workers, has sparked a consumer revolution in India, and is accelerating at more than 30 percent a year.
