A recent report reveals that Indian telecallers are abused by the Australians, due to gap between the two countries with respect to understanding accents, products and the very the very thought that their jobs are being taken away by the Indians. As per James Organ, director of Australian research organization Callcentres.net:
Lots of poor innocent Indian workers were abused regularly by Australians. Some companies are regretting outsourcing this business to India because of the damage it does to their products’ reputation. It’s a cultural thing - the moment an Australian suspects the call is coming from India they can get uptight.
The present scenario is such that if Australian homes get have a story to tell about the Indian telecallers, Indians too have a story of their own. Therefore, Indian telecallers should be provided training by their respective BPOs to handle the Australian products and the consumers in a way that it puts either parties at professional ease.
