Chris Bartlett believes that outsourcing is short sighted and is related to the reluctance to invest. UK’s manufacturing sector has witnessed economic decline due to failure to re-invest. Investment is requires so that a vibrant UK knowledge economy come up.



Even customer satisfaction could be put to risk by outsourcing low tech operations such as call centers. Take for example Powergen, which is in the process of closing its Indian call centers and moving back to UK after it received complaints about Powergen at twice that of the average industry.



If problems are being faced at low level, then imagine the kind of problems which could occur while sourcing IT projects. He believes that there is an immoral side attached to outsourcing to a low cost economy and it was not correct to benefit from UK IT skills while at the same time undermine the various aspects of IT recruitment and UK IT industry.