Poor communication skills and lack of business knowledge among the team, that’s what some CEOs are most concerned about while evaluating an agent’s performance. Its one of those eye opening findings of the research project backed by the Society for Information Management which was carried out by a team of 19 academics. Top 89 IT executives have been questions about what skills according to them are most valued. The aim of the study was to determine how U.S. universities adapt to changing market variables like global sourcing,



The study wanted to find out answers like for routine tech jobs how these people actually nourish and nurture the newly recruits. The professor of IT management at Marquette University, Kate Kaiser says at the entry level technical skills are most sought after.



In the non technical segment its communication skill which takes the top spot. The study reveals in its findings.



When agents are supposed to move up to the next level, qualities like project skills, people efficiency, industry and/or functional (domain) knowledge as well as high-level tech skills get most value.



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