Up till now people in developed countries were complaining that they were losing their jobs to people in developing nations due to outsourcing but now they should have no reason to complain as TCS, one of Asia’s largest software companies is setting up a call centre not in India, but in U.K.
Around seven hundred people are working in the Diligenta call centre in Peterborough owned by TCS and this call centre is wholly dedicated to outsourcing in life and pensions sectors. Its operation was taken over from Pearl and all the staff members were retained.
It doesn’t really matter where these players started from, they all have to deploy globally to end up in the same place.
Now the people of developed countries should not have a problem as their jobs are not being snatched from them and outsourcing is being conducted within their own country.
Comments
To be fair jobs are not lost to ”people in developing nations due to outsourcing” rather they may be lost to people in developing nations due to ’offshoring’. People lose jobs due to outsourcing when it is either assumed, or demonstrated, that the function they perform can be carried out either more efficiently, or as efficiently but at lower cost, by someone, or something, else; sometimes that includes offshoring.
Another point of note is that TCS aren’t unique in what they’ve done in Life & Pensions. Vertex, EDS and Unisys, to name but three, have all done exactly the same in that they have kept operations ’onshore’ in the outsourcing arrangements they have with their customers.
All of the above does not mean that ”people of developed nations should not have a problem”. Their jobs will be ”snatched away from them” if it is assumed, or demonstrated, that what they do can be done for less by someone somewhere else; be that a developed or a developing nation.