Planet Outsourcing

Now everyone wants an outsourcing pie in the business plan and the vendors will reach to you before you say one two three. Okay, you have outsourced, now what. One survey I remember says, more than 60% of Information Technology outsourcing fails due to...don’t be surprised...lack of comparative information. If that sounds Greek jargon to you, it’s more than apple to apple cost advantage or printed service level agreement. Though this report agrees very first that statistical data can be misleading and controversial. However, for the sake of it take a look at some.

In the 2005 Ventoro Report on offshoring, 45 percent of the respondents in their survey considered their offshoring strategy to be successful, while 36% considered it a failure. According to Gartner, “Through 2007, 80 percent of organizations that outsource customer service and support contact centres with the primary goal of reducing cost will fail.”