Planet Outsourcing

Call centers would continue to mushroom in the Asia Pacific region in the next five years due to increasing language skills, low costs and rising internal demand. Countries such as Malaysia, Philippines and Singapore would be driven by the internal...

In a survey which was conducted by NetReflector it was found out that customer were turned off by the agent speaking with an accent which was stated as the number one flaw followed by rudeness, excessive hold time and sales spiels. These answers could...

It is being said that increasing the English proficiency of high school graduates would make them eligible for call center jobs. If given proper training, high school graduates fulfill the gap in the demand supply of employees fro call centers in...

Watch out for your son or daughter working in a call center. They might be indulging in risky sexual behavior. Fearing this some call center companies in India are implementing HIV/AIDS programs for their employees who with their newly discovered social..

Uganda seems to be catching up in the outsourcing business race. The country is pocketing millions of shillings by sitting behind the PCs and answering calls from prospective clients. Let's take some examples to prove this. In early January, the...

If Americans don't prefer talking to a customer service agent which turns out to be an Indian on the other side then don't worry as the feeling is mutual. Even Indians are not willing to talk to Americans as top companies from India are becoming choosy...

Deloitte Touche Tohmatsu's recent report says financial Institutions in U.S. are seriously looking at India and China as their investment banking solution providers. The report said faced with dwindling profit margins in the extremely competitive...